1. Agreement and order of documents
By requesting, approving, purchasing, accessing, or using our services, you agree to these Terms of Service. A signed proposal, statement of work, order, estimate, invoice, or service-specific agreement may contain additional terms. If documents conflict, the signed service-specific agreement controls for that service, followed by the applicable statement of work or order, these Terms, and then any general website description. Our Hosting Master Agreement also applies to hosting services.
2. Services and estimates
We provide break/fix IT support, consulting, web design, hosting, and related technology services. Estimates are based on information available when prepared and are not fixed prices unless expressly labeled as such in writing. Troubleshooting can reveal additional problems, and scope, schedule, and price may change with your approval. Dates are good-faith targets unless expressly guaranteed in a signed agreement.
3. Customer responsibilities
You agree to provide timely, accurate information; lawful access to systems and premises; necessary accounts, licenses, content, decisions, and approvals; a safe work environment; and current backups of important data before service begins. You represent that you are authorized to direct work on all devices, accounts, data, domains, and systems you provide. Delays or added work caused by missing access, inaccurate information, third parties, or changed instructions may result in schedule changes and additional charges.
4. Data, devices, and backups
Technology service can involve risk of data loss, corruption, interruption, or equipment failure. You remain responsible for maintaining verified backups before and during service. Unless a signed agreement expressly states otherwise, we are not a data custodian and do not guarantee recovery of any data. You should remove or protect highly sensitive information not needed for the work.
5. Fees, authorization, and payment
You agree to pay the prices, deposits, retainers, taxes, expenses, and other charges shown in your estimate, order, invoice, or agreement. By providing a payment method, you represent that you are authorized to use it and authorize us and our payment processor to charge it for approved one-time charges, recurring charges you expressly accept, applicable taxes, and other amounts due under your agreement. Unless another due date is stated in writing, invoices are due upon receipt. We may pause work, withhold deliverables, suspend services, or terminate service for overdue amounts after any notice required by law or contract.
Deposits and retainers reserve capacity and may be nonrefundable once work or scheduling commitments begin, except where required by law or expressly stated otherwise. You are responsible for reasonable collection costs permitted by law. We will not charge a late fee or returned-payment fee unless disclosed on the applicable invoice or agreement and permitted by law.
6. Recurring billing and automatic renewal
Recurring services renew for successive periods matching the billing interval shown at enrollment, on the order, or on the invoice, until canceled. Before the first recurring charge, we will disclose the amount or pricing method, billing frequency, renewal terms, and how to cancel, and obtain your authorization. You authorize us to charge the payment method on file on or near each renewal date. Prices may change on advance notice; continued service after the effective date of the change constitutes acceptance where permitted by law.
To prevent the next renewal charge, send a clear cancellation request to support@dennysystems.com at least three calendar days before the next renewal date. We will acknowledge cancellation. Cancellation stops future renewals but does not reverse charges already incurred or extend a refund right beyond our Refund Policy. If applicable law requires a different cancellation method or timing, that law controls.
7. Refunds and cancellations
Refund eligibility is governed by our Refund Policy and any service-specific agreement. Completed labor, diagnostic time, used service periods, purchased licenses, domain registrations, third-party charges, custom work already performed, and other committed or delivered items are generally nonrefundable except where required by law or expressly agreed in writing.
8. Billing questions and chargebacks
Contact us promptly at support@dennysystems.com if you believe a charge is incorrect or unauthorized so we can investigate and attempt to resolve it. Initiating a chargeback does not cancel a service or eliminate amounts legitimately owed. You agree not to knowingly submit false chargeback information or characterize an authorized transaction as unauthorized. We may provide the payment processor or financial institution with relevant contracts, approvals, service records, communications, access logs, and transaction evidence to respond to a dispute. We may suspend services while a payment dispute is pending where permitted by law. Nothing in these Terms waives any non-waivable right to dispute a genuinely unauthorized or incorrect charge.
9. Web projects, content, and intellectual property
You retain ownership of content and materials you provide and grant us a license to use them to perform the work. You represent that your materials and instructions do not violate law or third-party rights. Unless a signed agreement states otherwise, ownership of custom final website deliverables transfers after all related invoices are paid, excluding our pre-existing tools, know-how, reusable code, licensed components, open-source materials, third-party services, and underlying hosting infrastructure. Those excluded materials remain subject to their applicable licenses. We may display publicly launched work in our portfolio unless you ask us in writing not to.
10. Third-party products and services
Domains, software, equipment, cloud services, payment processors, internet providers, platforms, plugins, and other third-party products are governed by their own terms, availability, warranties, and pricing. We are not responsible for changes, outages, security incidents, incompatibilities, or discontinued features caused by third parties outside our reasonable control. You remain responsible for third-party accounts and charges unless expressly included in our written agreement.
11. Acceptable use
You may not use our services to violate law or third-party rights; distribute malware or unsolicited bulk messages; interfere with networks or systems; circumvent security or access controls; host unlawful, infringing, deceptive, or abusive material; or create unreasonable security or operational risk. We may refuse, suspend, or terminate work reasonably believed to violate this section.
12. Confidentiality
Each party will use reasonable care to protect nonpublic information received from the other and will use it only for the relationship, except information that is public through no breach, independently developed, rightfully received from another source, or required to be disclosed by law. Credentials and security-sensitive information should be shared only through methods appropriate to their sensitivity.
13. Warranties and disclaimers
We will perform services in a professional and workmanlike manner. If you report a material error in our service promptly, we will use commercially reasonable efforts to correct it. EXCEPT FOR EXPRESS WRITTEN WARRANTIES, SERVICES AND DELIVERABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING. We do not guarantee that every issue can be diagnosed or repaired, that data can be recovered, that a website will achieve specific search rankings or business results, or that any service will be uninterrupted or error-free.
14. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DENNY SYSTEMS LLC WILL NOT BE LIABLE FOR LOST PROFITS, LOST REVENUE, LOSS OF BUSINESS, LOSS OR CORRUPTION OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COST OF SUBSTITUTE SERVICES, OR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY ARISING FROM A SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THAT SPECIFIC SERVICE DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. These limits do not apply where prohibited by law.
15. Indemnity
To the extent permitted by law, you agree to defend and indemnify Denny Systems LLC from third-party claims, damages, and reasonable costs arising from content or materials you provide, your unlawful or unauthorized use of services, your breach of these Terms, or your infringement of another person’s rights, except to the extent caused by our gross negligence or willful misconduct.
16. Termination
Either party may terminate non-recurring work as provided in the applicable agreement or, if none, on reasonable written notice. You remain responsible for work performed, commitments made, noncancelable third-party costs, and charges incurred through termination. Sections that by their nature should survive—including payment, ownership, confidentiality, disclaimers, liability limits, indemnity, and dispute terms—will survive.
17. Governing law and disputes
These Terms are governed by Texas law, without regard to conflict-of-law rules. Before filing a lawsuit, each party agrees to provide written notice of the dispute and allow 30 days for good-faith resolution, unless immediate relief is reasonably necessary. Exclusive venue for disputes will lie in the state or federal courts serving Navarro County, Texas, and each party consents to that jurisdiction. Small-claims remedies and non-waivable consumer rights remain available where applicable.
18. General terms
Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. You may not assign your agreement without our written consent; we may assign it in connection with a business transfer. If a provision is unenforceable, it will be narrowed to the minimum extent necessary and the remaining provisions will continue. Waiver must be written and applies only to the stated instance. These Terms and incorporated service documents are the entire agreement regarding their subject matter. Electronic acceptance and records have the same effect as paper originals where permitted by law.
19. Changes and contact
We may update these Terms prospectively by posting a revised version and updating the effective date. Material changes affecting recurring services will be communicated as required by law or agreement. Questions and notices may be sent to support@dennysystems.com or Denny Systems LLC, 116 S Main St #1214, Corsicana, TX 75151.