1. General policy
Because most of our services involve reserved time, completed labor, custom work, immediate access, or nonrefundable third-party costs, payments are generally nonrefundable once the applicable work or service period begins. We will honor any different refund commitment stated in a signed proposal, order, invoice, service agreement, or applicable law.
2. Before work begins
If you cancel before we have started work, reserved on-site time, ordered products, obtained licenses, incurred third-party costs, or otherwise committed resources, we will ordinarily refund prepaid amounts less any disclosed nonrefundable retainer and payment-processing costs we cannot recover, where permitted by law. Contact us as soon as possible because scheduling and purchasing activity may begin promptly after approval.
3. IT support, diagnostics, and consulting
Diagnostic time, remote or on-site labor, consulting time, travel charges, and work already performed are nonrefundable. Payment is for professional time and services, not a guaranteed repair or particular result. If we make a billing error or fail to deliver a paid service, contact us and we will review an appropriate correction, re-performance, credit, or refund.
4. Web design and project work
Deposits, retainers, milestone payments, and completed project work are nonrefundable to the extent they cover reserved capacity, work performed, approved milestones, purchased assets, or third-party commitments. If you cancel a project, we will account for work completed and noncancelable costs. Any prepaid balance beyond those amounts will be refunded unless the project agreement provides otherwise. Custom or approved deliverables are not returnable.
5. Hosting and recurring services
Hosting and other recurring services renew automatically only after the recurring terms have been disclosed and authorized. To prevent a renewal, send a cancellation request to support@dennysystems.com at least three calendar days before the next renewal date. Cancellation takes effect at the end of the already-paid billing period unless we confirm an earlier date.
Renewal charges and partially used billing periods are nonrefundable and are not prorated, except where required by law, caused by our billing error, or expressly approved by us. Eligible hosting downtime is handled through service credits under the Hosting Master Agreement rather than cash refunds.
6. Domains, licenses, equipment, and third-party charges
Domain registrations and renewals, software licenses, digital certificates, equipment, special-order items, shipping, and other third-party charges are nonrefundable once ordered or committed unless the third party accepts the cancellation and returns the funds to us. Unopened standard equipment may be returnable only if approved in advance and may be subject to restocking, shipping, and vendor fees.
7. How to request a review
Email support@dennysystems.com within 14 days after the charge or the event giving rise to the request. Include your name, invoice or transaction reference, service involved, amount, and reason for the request. We may request additional information needed to verify the transaction and work performed. Approved refunds are returned to the original payment method when practical. Processing times depend on the payment provider and financial institution.
8. Billing disputes
Please contact us first if you believe a charge is incorrect or unauthorized. We will investigate in good faith. A chargeback does not by itself terminate ongoing services or erase valid amounts owed, and we may submit service and authorization records to the payment provider. Nothing in this policy limits rights that cannot lawfully be waived.
9. Contact
Refund and cancellation requests must be sent to support@dennysystems.com. Mailing correspondence may be sent to Denny Systems LLC, 116 S Main St #1214, Corsicana, TX 75151.